This privacy policy explains how we collect, use, and protect your personal information when you use our website, northeastloftconversions.co.uk.
1. Who We Are
North East Loft Conversions
Website: https://northeastloftconversions.co.uk
Email: [email protected]
Phone: 0191 743 0127
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).
2. What Personal Data We Collect
We may collect and process the following data:
- Name
- Email address
- Phone number
- Address (when provided in enquiries)
- Any details you submit through our contact forms
3. How We Use Your Information
We use your data to:
- Respond to enquiries or quotes
- Provide loft conversion services
- Arrange appointments and surveys
- Improve our website and customer experience
- Meet legal obligations
4. How We Collect Your Data
We collect your data:
- When you submit a contact form
- When you call or email us directly
- When you browse our website (using cookies – see below)
5. Legal Basis for Processing
We process your data under the following legal bases:
- Consent – when you fill in our contact form
- Legitimate interests – to follow up on your enquiry or provide a quote
- Legal obligation – if we need to retain records for tax or compliance
6. Cookies
Our website uses cookies to:
- Improve website functionality
- Track website usage (Google Analytics)
- Enhance the user experience
You can disable cookies in your browser settings.
7. Sharing Your Data
We do not sell or rent your personal information.
We may share your data with:
- Subcontractors or employees to carry out your work
- Hosting or email providers who help run the website
All third parties are GDPR compliant.
8. Data Storage
Your data is stored:
- On secure servers provided by our web host
- In email correspondence
- For no longer than necessary for the purpose it was collected
9. Your Rights
Under UK GDPR, you have rights including:
- Access your data
- Request correction or deletion
- Withdraw consent
- Complain to the ICO (Information Commissioner’s Office)
To exercise these rights, email: [email protected]
10. Changes to This Policy
We may update this policy occasionally.
Last updated: 17 July 2025